The telecommunications industry ombudsman warned she was prepared to force Optus into large compensation payments if it refused to settle claims.
Optus will provide eligible customers, including small businesses, 200GB of free data as compensation for its nationwide outage that lasted for more than 12 ...
Australia said on Thursday it would investigate an outage at telco Optus that cut off internet and phone connections to nearly half of its population, ...
Optus may have broken some customer service agreements, depending on the reasons for the outage and the terms of customers' contracts.
After millions of Australians were hit hard by the massive Optus outage, the telco has announced it will of...
Optus will provide eligible customers with 200GB of extra data as compensation, now blaming 'network event' for catastrophic outage.
Optus customers have slammed what the company calls a โtoken gestureโ after a nationwide blackout left users without phone or internet access for more than ...