AustralianSuper

2023 - 1 - 9

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Image courtesy of "NEWS.com.au"

'Cost me $50k': Furious Aussies lash out (NEWS.com.au)

Australia's largest superannuation fund has been slammed on social media as some customers are still unable to access their accounts two months after a ...

“For members affected, the fund has processes in place for them to access and transact on their account. AustralianSuper apologises to affected members and is working to resolve the remaining issues as quickly as possible,” a spokesman said. “My son has been trying to register for days now and still cannot do it. “I can’t understand how the new portal is still not fully working, members are still unable to access their accounts. I cannot access my Member Direct account & have been unable adjust my investments. “I wish to lodge a formal complaint.

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Image courtesy of "The Sydney Morning Herald"

'Very disappointed': AussieSuper plagued by upgrade issues (The Sydney Morning Herald)

Some members at Australia's largest superannuation fund are still having problems accessing their accounts online, nearly two months after a major tech ...

“For members affected, the fund has processes in place for them to access and transact on their account. “Now, what I’d like to do is, on behalf of the fund, apologise to any members that were inconvenienced by this. AustralianSuper apologises to affected members and is working to resolve the remaining issues as quickly as possible,” he said. “I feel very disappointed at what used to be a business that I know provided good customer service.” When they changed the app, all of a sudden that went, that accessibility,” he said. After weeks trying to get through, he received a call from the fund late last week.

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