Product recall

A product recall was issued on 16 December this year for contaminated baby spinach and quickly escalated over subsequent days to include more products and more ...

It is a good idea to get in contact with them as soon as you have an issue for assistance in managing and communicating the recall to consumers, trading partners and regulators. However, even with thorough investigation, the complexity of supply chains means it isn’t always possible to uncover all the issues that contribute towards a recall incident and there may not be a single specific root cause or problem with manufacturing or distribution. [GS1 Australia](https://www.gs1au.org/) Recall is used by hundreds of companies as part of their strategy for managing risk. Be transparent with what you do know – provide information and fill the gap so that others don’t fill them. It’s important to be on the front foot. Particularly for small companies, there are experts that can be consulted to assist in planning for and managing product recalls. You don’t want to spend lots of time thinking and planning when things go wrong. - Getting the initial communication right mitigates against flow on effects. Having a solid recall process and system in place becomes an effective strategy for managing risk. A well-managed recall doesn’t have to result in a crisis. The contaminant, a weed that can have health consequences if consumed, resulted in several people across the country falling ill. Organisations should prepare to manage product recalls as a routine process.