Good Things Festival

2022 - 6 - 21

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Image courtesy of "Tone Deaf"

Good Things Festival presales cause ticketing chaos (Tone Deaf)

Good Things Festival and Oztix have addressed this morning's presale chaos, with "unprecedented demand" causing "technical difficulties".

Oztix our ticketing partner apologise unreservedly to all fans affected. This delay in receiving a confirmation from the bank meant that some customers had multiple attempts at buying tickets and were charged multiple times.” “Whilst this is exciting in many ways, there were some technical difficulties.”

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Image courtesy of "NEWS.com.au"

'Heart attack': Massive festival sparks fury (NEWS.com.au)

Chaos has broken out online after a mad rush to get festival tickets caused a hosting website to crash and left hopeful festival-goers without passes ...

All of the order receipts are currently being sent to customers and any customer who has multiple orders will be refunded this afternoon and receive an refund receipt.” Instant sellouts aren’t new, and with the proliferation of services like AWS, (where surge demand can be accommodated for and met with appropriate re-scaling of resources) this sort of thing should never happen,” one response read. “I tried for two hours to get through for tickets and it kept timing out. Tried ordering Good Things festival tickets and got told over 8 times that the transaction timed out and failed. Buying tickets to Good Things Festival it times out but still takes our money. “Been unable to confirm ticket sales on the pre-sales website.

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Image courtesy of "7NEWS.com.au"

Good Things Festival pre-sale ticket buyers left out of pocket due to ... (7NEWS.com.au)

In one instance, a man was charged $6400 - and festival organisers have indicated it could be days before people get a refund.

Whilst this is exciting in many ways, there were some technical difficulties,” Oztix said in a statement on Tuesday. On Tuesday evening, Good Things posted that Oztix will have processed the corrections “by the end of today”. “All orders that were made as a result of the system error will be refunded as soon as is humanly possible,” Good Things said on Facebook.

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Image courtesy of "Daily Mail"

Good Things Festival goers lose hundreds after buying tickets as ... (Daily Mail)

Festivalgoers have lost hundreds of dollars after a rush to collect tickets for the Good Things festival caused the hosting website to crash.

Buying tickets to Good Things Festival it times out but still takes our money. Tried ordering Good Things festival tickets and got told over 8 times that the transaction timed out and failed. Little did I know, it took money out of our bank account seven times which I'm now trying madly to get back somehow … and still no tickets,' added a festivalgoer. If you have been charged more than once, you will be refunded.' 'Seems to be standard practice with Oztix. My credit card has been charged seven times, I am yet to receive any confirmation or tickets. 'Oztix is the worst.

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Image courtesy of "NME.com"

Good Things "apologise unreservedly" for Oztix pre-sale issues (NME.com)

Good Things Festival have issued a statement, apologising for "technical difficulties" that left some with multiple ticket charges.

“We ask for everyone’s patience whilst we work through all the issues so that we can get on with the business of being excited by this massive line up,” the festival said. The third installation of Good Things Festival is set to take place this December, three years after it last happened. All of the order receipts are currently being sent to customers, and any customer who has multiple orders will be refunded this afternoon and receive an [sic] refund receipt.”

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