Microsoft Teams

The need for visibility into Microsoft Teams service availability and delivery quality has led to the rise in interest in monitoring Microsoft 365...

Take the case of Teams, which technically utilizes a number of additional Microsoft services including OneDrive for Business and SharePoint to, in total, present itself as Teams. RUM (using either approach mentioned previously) would not provide any insight into which back-end services are having issues. Because it is continuously simulating user actions, synthetic transaction monitoring also can provide the IT team with advance warning before a problem can affect an actual user, allowing IT to be more proactive. One perspective that can provide IT with far more visibility into the source of a service delivery issue is the user. In short, no – both methods provide IT with valuable visibility and detail around whether users are having issues with Microsoft 365 or not. The problem is usually not Microsoft, but an issue at one of these points, such as the ISP or a network device. The IT team is generally responsible for ensuring users can access Microsoft 365 services.